Claim Request

Please enter your First Name and Last Name and correspondence adress

Two-part last name should be separated by space.

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Select the address where the phone is to be collected

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Select the address where the phone is to be returned

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Do you need a loan unit in case the repair takes longer than expected?

It refers in which you are entitled to receive a replacement device for an extended repair time.

Please select the type of device that is damaged

Please provide the following additional information about the damaged device

If you want to chceck your IMEI number you can do it by dialing *#06# on your phone or you can find it under battery. The serial number (SN) can be found on the serial sticker of the device or on the original box

Have you previously exchanged your device under the manufacturer's warranty?

If you want to chceck your IMEI number you can do it by dialing *#06# on your phone or you can find it under battery. The serial number (SN) can be found on the serial sticker of the device or on the original box.

What has happened to your device?

Damage report is possible by phone:
Helpline (22) 716 20 06, open from 9 a.m. to 6 p.m.

 
 
 
 
 
 
 

When did the damage occur?

Enter the name of the town where there has been damage to your device.

Enter the name of the country where there has been damage to your device.

Please describe how the damage occured

Please indicate which parts of the device have been damaged

Do you have the insurance contract number?

Statements

*To go to the next step, fill in all required fields

Please fill in correct ID Number

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